Interview with Bianca Mayer Coordinator for Service Management and Training Programs
Introduction:
eurodata is a leading company specializing in IT solutions and cloud services, headquartered in Saarbrücken. With over 50 years of experience, eurodata helps businesses across Europe optimize their processes through innovative digital solutions. Bianca Mayer, who oversees Service Management and trainee programs in this area, was looking for a modern way to make the competency development of trainees more efficient. She found the solution in Teammeter.
Why did you implement Teammeter?
“Before Teammeter, we tried to maintain competency matrices in Excel. It was cumbersome and impractical, especially when it came to supporting our trainees. I knew we needed an intuitive solution that would benefit not only us but also provide real value to the trainees themselves. During my search, I came across Teammeter and was immediately impressed. Other tools were often too complex and overloaded, but Teammeter was the perfect fit for our pilot project.”
What advantages does Teammeter offer?
“Teammeter’s greatest strengths are its simplicity and transparency. Our trainees can independently manage and develop their skills, which boosts their sense of responsibility. The clarity of the platform is also impressive—everyone can instantly see strengths and areas for development. As an ISO-certified company, the GDPR-compliant cloud solution was especially important for us. This allowed us to address concerns and implement Teammeter seamlessly.”
How did the implementation process go?
“We started with a small group—trainees in Service Management and Datacenter areas. Now, we’re planning to expand the project to additional Customer Care teams. One feature that helped us tremendously was Teammeter’s flexibility in configuring visibility settings. This allowed us to address privacy concerns raised by team leads while maximizing the benefits for the trainees.”
Feedback and initial successes:
“The feedback has been overwhelmingly positive. Trainees especially appreciate being able to take charge of their own development. Young people are often more open to such solutions, and Teammeter offers exactly the right balance between structure and flexibility that they need.”
Conclusion:
“Teammeter has shown us the potential of a modern competency platform. It’s more than just a tool—it’s a true partner in the development of our trainees. We look forward to further expanding the system and embedding it into our processes in the long term.”